The Art and Science of Hospitality

with Michiel Bakker

Hospitality Daily is brought to you with support from Shiji Group, the global hospitality technology leader that helps hotels streamline operations and transform guest experiences.

Today, we’re learning from Michiel Bakker, President and CEO of The Culinary Institute of America.

The Big Idea: Hospitality is not just service; it’s the art and science of making people feel welcomed, valued, and connected. As technology advances, hospitality must focus on cultivating deeper human connections to meet emotional needs.

Why It Matters: The core human need for connection is often overlooked. The opportunity now and in the future lies in balancing data-driven personalization with moments that make people feel truly seen and cared for.

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Hospitality isn’t just functional; it’s emotional.

Michiel Bakker

Want more? Listen to Michiel talk more about this today on the Hospitality Daily Podcast (available on Spotify or Apple Podcasts)

Today’s Takeaway: Think about how your team can go beyond providing service to delivering meaningful hospitality. Encourage them to focus on how they make guests feel, not just what they do for them.

Think Ahead: How can you use technology to personalize experiences without losing the human, hospitable touch? Plan how you can leverage data while ensuring your team’s focus remains on providing meaningful guest interactions.

A MESSAGE FROM SHIJI GROUP

Watch Now: The Future of Hotel Tech - Integration, AI, and Guest Experience

Has Hotel Technology Lost Its Way? Building the Ultimate Tech Stack | Shiji Buzz: Episode 15

Just like you aim to deliver seamless guest experiences, your technology stack should work effortlessly behind the scenes. But are your systems working together as efficiently as they could?

Learn from industry experts from Pro-Invest Group, Pertlink, and Shiji Group as they reveal:

Why the “ultimate tech stack” looks different for every hotel
How to balance AI innovation with practical implementation
What successful hotels are doing to measure the effectiveness of technology

Whether you're evaluating your current systems or planning future technology investments, this candid discussion will help you navigate the evolving landscape of hotel technology.

Watch the full webinar here now

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-Josiah

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