Get Out Of The Office To Serve Your Property Teams

Together with Hireology

Recently, we've been exploring why staying connected to both guests and colleagues is essential for success in hospitality.

We heard from MGM Resorts Chief People Officer Jyoti Chopra earlier this week about how she works closely with their Chief Financial Officer and his team. Today, I'm excited to introduce you to another perspective on this. Read on for more…

TOGETHER WITH HIREOLOGY

Research: What Hospitality Job Seekers Really Want

Just like you aim to create and deliver an exceptional guest experience, your hiring process should deliver the same level of care if you want to attract and retain top talent. In a competitive market, standing out to job seekers means creating an easy, engaging candidate experience. But are you meeting their expectations?

Hireology’s The Loyal Hospitality Worker report is based on an exclusive survey of hospitality job seekers today, and in this report you'll discover insights and data on:

Why a fast, responsive hiring process is essential
The importance of a seamless mobile experience
How to leverage the power of referrals

It’s time to make your hiring process as exceptional as your guest experience. Download The Loyal Hospitality Worker report to learn how to attract, engage, and retain the best talent for your hospitality business.

Download the research here now

Get Out Of The Office To Serve Your Property Teams

Jamelia Lehn

Jamelia Lehn is the Chief Financial Officer of SPIRE Hospitality. Today, she shares why she took her teams on a field trip and the lessons they learned.

The big idea: Create opportunities for your teams to spend time, in person, with the colleagues they are supporting - especially if they are doing so from a corporate headquarters.

Why this matters: Too often, finance and other corporate support teams are disconnected from the day-to-day operating realities on the front lines of providing hospitality. (Which can lead to things like strikes, as we explored yesterday.)

Go deeper: Listen to Jamelia and I discuss this today on the Hospitality Daily Podcast (Apple Podcasts, Spotify), where we cover:

Bridging the gap between finance and hotel operations
Preparing for and structuring “field trips”
What the feedback and impact has been from participants
How this had led to interest from owners looking for new management companies

Takeaways for today:

Enable Cross-Departmental Insight: Bringing corporate teams on-site allows them to observe operational processes directly, showing how their work impacts others.
Build Relationships with Property Teams: Regular interaction between corporate and property teams strengthens communication, enabling both to ask questions of each other that increase performance.
Plan Visits for Maximum Impact: Setting an agenda with introductions, property tours, and deep-dive discussions ensures structured, meaningful interaction that builds understanding and collaboration.
Leverage Social Media: Documenting and sharing these visits on LinkedIn (as Jamelia did here) boosts visibility, showing prospective partners your culture - and, hopefully, commitment to transparency and innovation.

Jamelia Lehn, CPA on LinkedIn: When was the last time your corporate team visited your hotel?

I took the team on the road to visit two of our hotels. Why? Years ago, I realized… | 10 comments on LinkedIn

www.linkedin.com/feed/update/urn:li:activity:7247364337323925504

Share your thoughts and join the discussion on the Hospitality Daily LinkedIn page

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A few final things:

If you have any thoughts, ideas, questions, or suggestions for Hospitality Daily, please reply to this email. I’d love to hear from you!
If you have something that would benefit the hospitality professionals who read, listen to, and watch Hospitality Daily, let’s work together to help you help more people.

Thank you for reading.

-Josiah

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the benefits of getting your teams out of the office