Leading People Changed Forever After COVID

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How do you attract and keep the best talent in a world that's changing faster than ever?

I can think of few people better qualified to speak to this than Jyoti Chopra, the Chief People Officer at MGM Resorts. We met her last week when she shared insights about innovation and learning, but I wanted to bring her back to share the transformation story she's been leading for the more than 77,000 employees who work across MGM’s properties. Read on for more…

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Leading People Changed Forever After COVID

Jyoti Chopra // Photo: Josiah Mackenzie for Hospitality Daily

Today, we’re learning from Jyoti Chopra how MGM Resorts completely overhauled its talent strategies after the pandemic.

Listen to the conversation on the Hospitality Daily Podcast

The big idea: Hospitality organizations must adapt to post-pandemic realities and be relevant to what workers want now.

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We had to completely overhaul and rethink how we went to market, how we sourced talent, attracted talent, and recruited talent.

Jyoti Chopra

Why this matters: In a post-pandemic world, the hospitality industry faces unprecedented challenges in attracting and retaining talent.

Story summary: MGM Resorts' innovative hiring and employee engagement approach offers valuable lessons for hospitality leaders. By using targeted recruiting events, recognizing employee contributions in creative ways, and addressing holistic well-being, they have created a more resilient and motivated workforce.

Insight for action:

Focus Recruitment: Shift from generic hiring fairs to specialized events targeting specific job categories to speed up hiring.
Streamline Hiring: Implement processes that allow candidates to receive job offers on the same day as the hiring event, reducing the hiring time and improving the candidate experience.
Enhance Employee Recognition: Introduce recognition programs such as service pins and awards to celebrate employee milestones and achievements, fostering a sense of pride and loyalty.
Focus on Employee Well-being: Launch comprehensive well-being initiatives beyond traditional benefits, such as financial education, mental health support, and flexible scheduling.
Double Down On Listening: Conduct regular employee engagement surveys and focus groups to understand employee needs and sentiments and use this feedback to improve how you operate.

Listen now to the full conversation on this on the Hospitality Daily Podcast (Apple Podcasts, Spotify)

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A few final things:

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MGM's post-pandemic people transformation