How We Engineer Training & Mentorship

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Today, the team from The Hoxton, Downtown LA, shares what they’ve learned about building high-performing hotel teams, fostering mentorship, and creating a culture of growth and development.

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How We Engineer Training & Mentorship

Today, we’re learning from Kara Bartelt, General Manager at The Hoxton, Downtown LA, Michael Lopez, Director of Engineering, and Stephen Burrell, Engineer at the property.

The Big Idea: Empowering your team through mentorship and critical thinking can transform your hospitality business.

Why it Matters: As hotels face persistent talent challenges, The Hoxton Downtown LA’s approach demonstrates how investing in employee development at every level can create a pipeline of skilled leaders while improving retention and operational excellence.

Go Deeper: Listen to us discuss this today on the Hospitality Daily Podcast (Apple Podcasts, Spotify).

Today’s Takeaways:

Invest in Education: Encourage continuous learning and professional development for your team. Offer training programs and resources to help them grow their skills.
Foster Critical Thinking: Promote a culture where team members are encouraged to think critically and solve problems independently. Use real-life scenarios to practice these skills.
Mentorship Programs: Establish mentorship opportunities within your organization.. Pair experienced staff with newer employees to share knowledge and foster growth.
Empower Initiative: Encourage team members to take initiative and ownership of their tasks. Recognize and reward those who go above and beyond to solve problems and improve operations.

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-Josiah

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