Focus on your foundation if you want to win

October 21, 2024 | Read Online

Build Your Foundation To Succeed

Together with

In hospitality, just like in life, what you build on determines your success now and in the long run. Our story today shows how stepping back, reassessing the situation, and investing in the right areas can help your business thrive, even during challenging times. If you want to strengthen your business for the future, keep reading for insights on how to do this.

TOGETHER WITH HIREOLOGY

Research: What Hospitality Job Seekers Really Want

Just like you aim to create and deliver an exceptional guest experience, your hiring process should deliver the same level of care if you want to attract and retain top talent. In a competitive market, standing out to job seekers means creating an easy, engaging candidate experience. But are you meeting their expectations?

Hireology’s The Loyal Hospitality Worker report is based on an exclusive survey of hospitality job seekers today, and in this report you'll discover insights and data on:

Why a fast, responsive hiring process is essential
The importance of a seamless mobile experience
How to leverage the power of referrals

It’s time to make your hiring process as exceptional as your guest experience. Download The Loyal Hospitality Worker report to learn how to attract, engage, and retain the best talent for your hospitality business.

Download the research here now

Build Your Foundation to Succeed

Jason Himber, MINA Group

Today Jason Himber, CEO of the MINA Group, shares a pivotal moment from early in his role when he convinced celebrity chef and MINA Group founder Michael Mina to do something unexpected: pause the company's rapid expansion and focus on strengthening its foundation.

Listen to the conversation on the Hospitality Daily Podcast

The big idea: Building a strong foundation with operational excellence at its core is what defines winning companies in a world where many cut corners to try to fast-track growth.

❝

This industry has had tailwinds for a long time, and that gave people a false sense of how good they were.

Jason Himber

Why this matters: Rapid growth without a solid operational backbone often leads to burnout, inefficiencies, and missed opportunities. Prioritizing operational excellence ensures that your business can scale effectively, handle challenges, and deliver quality experiences for guests and team members alike.

Sidenote - I wrote an essay on why operations is so important that you may enjoy here:

Why operations is the most important part of a hotel business

To succeed in hospitality today, you must focus on operations above all else: sales, marketing, technology, design, or revenue management. Here's why.

hoteloperations.com/why-operations

Put this into action:

Conduct a Listening Tour: Spend time understanding your team's challenges and strengths. Build trust and gather insights before making any major changes.
Evaluate Processes: Review all operational processes to identify gaps. Determine whether existing processes are effective, need improvement, or require a new approach.
Focus on Digital Transformation: Transition from paper-based systems to digital solutions to meet the needs of today's workforce and improve efficiency..
Encourage Critical Thinking: Train your team to handle unexpected situations by building problem-solving skills rather than just following a playbook.
Support Employee Well-being: Acknowledge your employees' personal challenges as they come up and create a supportive work environment that allows them to bring their “whole selves” to work.

Listen now to the full conversation on this on the Hospitality Daily Podcast (Apple Podcasts, Spotify)

Share your thoughts and join the discussion on the Hospitality Daily LinkedIn page

If you found this helpful, please forward this email to a friend or colleague who might also enjoy it:

Click here to forward this email.

(Or, if it’s your first time reading this, you can subscribe here.)

You may also enjoy…

Lessons From My Unexpected Journey to CEO - Jason Himber, MINA Group

In this episode, Jason Himber, CEO of MINA Group, shares his unconventional journey from working with fast-food franchises to leading a fine dining empire, offeri…

podcast.hospitalitydaily.com/jason-himber-story

The Next Frontier: Innovation at the Edges of Hospitality - Jason Himber, MINA Group

This episode is brought to you with support from Hireology. Check out our free masterclass: How To Hire Great People, Faster. In this episode, Jason Himber, CEO o…

podcast.hospitalitydaily.com/jason-himber-innovation

What's Changed in Hospitality Since The Ritz-Carlton Was Founded - Horst Schulze

This is part of our series with Horst Schulze - listen to our other episodes here. In this episode, Horst Schulze, co-founder of The Ritz-Carlton Hotel Company, s…

podcast.hospitalitydaily.com/horst-schulze-hospitality

Resiliency & Preparing for Anything - Ernest Lee, citizenM

In this episode, Ernest Lee, Chief Commercial Officer at citizenM, shares his thoughts on what the hospitality industry should be paying more attention to in the …

podcast.hospitalitydaily.com/resiliency-preparing-for-anything-ernest-lee-citizenm

Unlocking Value by Optimizing Hotel Operations | with Josiah Mackenzie

A few final things:

If you have any thoughts, ideas, questions, or suggestions for Hospitality Daily, please reply to this email. I’d love to hear from you!
If you have something that would benefit the hospitality professionals who read, listen to, and watch Hospitality Daily, let’s work together to help you help more people.

Thank you for reading.

-Josiah