Hospitality: The World’s Most Interesting Career

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On Saturday, we learned how Sarah Eustis went from a 14-year-old housekeeper to working for Ralph Lauren in the fashion industry to creating community-defining hotels now as CEO of Main Street Hospitality.

Today, we’re continuing our exploration of why hospitality is the most fascinating industry to work in by learning from Jyoti Chopra, Chief People, Inclusion & Sustainability Officer at MGM Resorts. With a background spanning journalism, the UN, and investment banking, Jyoti brings a unique global perspective to hospitality—revealing why it’s an exciting, purpose-driven career choice.

The World’s Most Interesting Career

Jyoti Chopra // Photo: Josiah Mackenzie for Hospitality Daily

The big idea: Hospitality is the most interesting career (take it from someone who studied journalism, worked for the UN, and worked in investment banking).

Why this matters: The hospitality industry has incredible opportunities yet struggles to communicate its appeal to new talent. Changing this narrative could attract diverse, skilled professionals ready to make a difference.

76% of surveyed hotels report staffing shortages (AHLA)
Many workers today do not think the hotel industry will help them reach their career goals as quickly as other industries would (Hotel Operations)

Go deeper: Listen to Jyoti and I discuss this today on the Hospitality Daily Podcast (Apple Podcasts, Spotify), where we cover:

Jyoti’s career journey across journalism, the UN, and investment banking
The unique, people-focused nature of hospitality
The purpose and satisfaction found in serving others
Why hospitality offers unmatched career variety and growth
The need to better promote hospitality’s career potential

Takeaways for today:

Promote hospitality’s versatility: Highlight the diverse roles and skills within the industry, from event planning to sustainability efforts.
Showcase purpose and impact: Frame hospitality as a career that creates joy, connection, and memorable experiences. This resonates especially with young talent seeking purposeful work.
Focus on storytelling: Use real stories - your own and those you find here on Hospitality Daily - to illustrate the exciting growth potential in hospitality. This is key for inspiring and attracting talent from other sectors.
Highlight the global opportunity: Hospitality spans cultures and regions. Make it clear that a career in this industry can mean working with people worldwide, providing exposure that few fields offer.
Position hospitality as a career with upward mobility: Emphasize opportunities for advancement and skill-building, countering the misconception by some that hospitality jobs won’t take you anywhere quickly.

Share your thoughts and join the discussion on the Hospitality Daily LinkedIn page

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You may also enjoy…

How MGM Resorts Transformed Talent Strategies in a Post-Pandemic World - Jyoti Chopra, MGM Resorts

In this episode, Jyoti Chopra, the Chief People, Inclusion, and Sustainability Officer at MGM Resorts International, shares insights on transforming hiring strategies and employee engagement in a rapidly changing world.

podcast.hospitalitydaily.com/jyoti-chopra-change

Getting Results Through Collaboration: Lessons from MGM Resorts' Chief People Officer, Jyoti Chopra

In this episode, Jyoti Chopra, the Chief People, Inclusion, and Sustainability Officer at MGM Resorts International, shares insights into her powerful partnership with the company's CFO and how they have aligned their finance and human capital strategies to drive significant change.

podcast.hospitalitydaily.com/jyoti-chopra-partnership

Why MGM Brought in Microsoft, IBM & Workday To Teach Our Teams - Jyoti Chopra, MGM Resorts

In this episode, Jyoti Chopra, the Chief People, Inclusion, and Sustainability Officer at MGM Resorts International, shares how AI and technology are transforming HR and learning and development at MGM Resorts.

podcast.hospitalitydaily.com/jyoti-chopra-innovation

A few final things:

If you have any thoughts, ideas, questions, or suggestions for Hospitality Daily, please reply to this email. I’d love to hear from you!
If you have something that would benefit the hospitality professionals who read, listen to, and watch Hospitality Daily, let’s work together to help you help more people.

Thank you for reading.

-Josiah

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🍍 is hospitality the best career choice?