The Only Way To Find Out How AI Will Help You is Through Experimentation

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Today, we did something a little crazy on YouTube: Live and unscripted, Adele Gutman and I built AI chatbots in ChatGPT and Claude to write hotel review responses.

Watch Us Build an AI Bot to Answer Hotel Reviews

😅 Read on for my top takeaways from doing this…

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If you enjoy the Hospitality Daily Podcast, you’ll love the Hotel Tech Insider podcast - where you’ll find interviews with hotel industry leaders pushing the boundaries of technology to grow their businesses with actionable tools and strategies. It’s run by my friend Jordan Hollander from Hotel Tech Report, and I encourage you to check out some of these recent guests:

Sven Morné Goosen, COO of YOTEL, on redefining the hotel experience by creating a culture that embraces feedback and change
Kari Anna Fiskvik, SVP of Technology at Strawberry, on rolling out a chatbot to empower 20,000+ hotel employees
Roman Pedan, Founder and CEO of Kasa, on using technology to operate with 70% gross profit margins

Check out the Hotel Tech Insider podcast on Apple Podcasts, Spotify, or YouTube.

The Only Way To Find Out How AI Will Help You is Through Experimentation

Today, I’m sharing what I learned by building AI bots in ChatGPT and Claude with Adele Gutman to respond to online reviews.

The Big Idea: Because every hospitality business and job is different, the only way you’ll really know how to use AI best is by testing it yourself.

Why it Matters: AI has the potential to save you time, stand out, and win - but there’s not going to be a one-size-fits-all approach.

Go Deeper: Listen to me talk about this today on the Hospitality Daily Podcast (Apple Podcasts, Spotify).

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🍍 what I learned about AI building a hotel review bot