What It Takes to Succeed as a Hospitality Leader

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Today, we're learning from Jennifer Krapp, head of restaurant operations at The Indigo Road Hospitality Group, about what it takes to operate effectively and get stuff done as a hospitality leader today.

Listen now on the Hospitality Daily Podcast

The big idea: Being an effective hospitality leader is about getting things done—and doing that the right way.

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There is a very fine line between hospitality - the way you make people feel - and then grit and resilience in dealing with the issues and the problems. You've got to be able to hold people accountable.

Jennifer Krapp

Why this matters: We talk a lot about feelings in hospitality—for our guest experience and also in the culture among our teams. But success in the hospitality industry requires a mindset of getting stuff done—and doing it in a way that preserves and enhances your culture.

Listen now to my full conversation with Jennifer on this on the Hospitality Daily Podcast (Apple Podcasts, Spotify)

Put this insight into action:

Identify something important that needs to get done in your business that you're putting off because it's difficult.
Strategize: What conversations do you need to have to move your business ahead - while teaching your team in the process?
If you feel exhaustion is holding you back from performing at your best, check out how Jennifer found a way to beat burnout and perform at her best.

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Some news from around the industry, brought to you by my friends at 10 Minutes News:

(You can watch my conversation with co-founder Martin Soler here about what they’re building if you’re curious…)

A few final things:

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Thank you for reading.

-Josiah

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what it takes to win as a hospitality leader