Successful Collaborations Start With Shared Language

with Michael Levie

Hospitality Daily is brought to you with support from Shiji Group, the global hospitality technology leader that helps hotels streamline operations and transform guest experiences.

Today, we’re learning from Michael Levie, co-founder of citizenM.

The Big Idea: Building a common language and shared goals with technology partners is crucial for getting results and driving innovation forward.

Why It Matters: Technology providers can be powerful partners, but until you see them and work with them as more than just a “vendor,” you’ll only get a fraction of what you could be getting out of that relationship.

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Hoteliers see the intangible, others don't. It is extremely important to articulate the intangible as much as the tangible. Describe what it is that you would like.

Michael Levie

Want more? Listen to Michael talk more about this today on the Hospitality Daily Podcast (available on Spotify or Apple Podcasts)

Today’s Takeaway: Schedule a meeting with one of your technology partners to ensure you’re aligned on goals and expectations.

Think Ahead: How are your current technology partnerships structured? Are they transactional or collaborative? How can you shift towards a more partnership-oriented approach?

Scroll down for more resources to help you with this…

A MESSAGE FROM SHIJI GROUP

Watch Now: The Future of Hotel Tech - Integration, AI, and Guest Experience

Has Hotel Technology Lost Its Way? Building the Ultimate Tech Stack | Shiji Buzz: Episode 15

Just like you aim to deliver seamless guest experiences, your technology stack should work effortlessly behind the scenes. But are your systems working together as efficiently as they could?

Learn from industry experts from Pro-Invest Group, Pertlink, and Shiji Group as they reveal:

Why the “ultimate tech stack” looks different for every hotel
How to balance AI innovation with practical implementation
What successful hotels are doing to measure the effectiveness of technology

Whether you're evaluating your current systems or planning future technology investments, this candid discussion will help you navigate the evolving landscape of hotel technology.

Watch the full webinar here now

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Guest Experience Tech: What I Learned Building, Selling, and Using It - Danica Smith

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Turning Technology into a Competitive Advantage for Hotels - Mark Fancourt

In this episode, Mark Fancourt, founder and principal of TRAVHOTECH, shares insights into the evolving landscape of hospitality technology, drawing from his exten…

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A MESSAGE FROM JOSIAH

Discover How AI is Being Used in Hospitality Today

AI has quickly become one of the most transformative forces in our world. But what does that mean for you and your work in hospitality?

To answer that question, I’m gathering input from professionals across the hospitality industry and would really appreciate your participation. In exchange, I’ll send you an exclusive summary of what I find in the study. These insights will enable you to compare your experiences with others in hospitality and uncover practical ways to use AI in your work and business in 2025.

Participate here now and get these insights

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🍍 how I get the most out of my technology partnerships