Tech Companies Can Teach Us

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Want to get ahead with AI?

Our guest today, Jyoti Chopra, is the Chief People Officer at MGM Resorts. She shares her approach to innovation, which every hospitality provider, regardless of the size of their organization, can learn from. Read on for more…

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Tech Companies Can Teach Us

Jyoti Chopra // Photo: Josiah Mackenzie for Hospitality Daily

I first met our guest today, Jyoti Chopra, at the NYU Hotel Investment Conference earlier this year, where she talked about some AI applications that stood out from what others were doing. Here’s a quick example:

AI Creates Custom Hotel Training in a Nanosecond! #hr #ai #hospitality

Everyone wants to learn about practical AI applications, and I appreciated hearing from Jyoti about what she’s doing behind the scenes to benefit from this technology.

Listen to the conversation on the Hospitality Daily Podcast

The big idea: Work with technology providers as partners and educators - not just vendors - if you want an advantage.

❝

I've had immersive sessions from companies like Microsoft, IBM, Workday, where we've had some of these leaders come in and share with us the technology, the tools, the resources that they are deploying within the walls of their own company for their own human resources and learning and development. How exciting to learn from the best of the best!

Jyoti Chopra

Why this matters: If you try to follow the crowd and common knowledge in the industry, you'll be left behind. Technology companies are fiercely competitive, and learning what they’re doing now behind the scenes can help you stay ahead.

This is just some of what we covered in today’s episode.. We also got into:

Real-world examples of AI-driven tools, such as micro-courses and digital assistants.
The impact of technology and data on HR transformation.
Future plans for AI-powered HR support at MGM Resorts.
The importance of staying ahead with technology in the hospitality industry.
Jyoti's sources of inspiration today.

Listen now to the full conversation on this on the Hospitality Daily Podcast (Apple Podcasts, Spotify)

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A few final things:

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